Question 1

What does Whitelabel Your CRM do?

Accepted Answer

Two things. We are a GoHighLevel implementation partner — CRM buildouts, workflow automation, funnels, white-label client onboarding and integrations, which we have been doing since 2020. And we staff agencies month to month with the specialists behind that work: website, social, design, video, SEO and custom development, on whatever platforms you already use.

Question 2

Do I need a GoHighLevel account already?

Accepted Answer

Only for GoHighLevel work. The monthly plans cover website, social, creative, SEO and development work on whatever platforms you already use — WordPress, Elementor, Divi, WooCommerce, Wix and others. CRM buildout, workflow automation and white-label onboarding do happen inside GoHighLevel and need an active account; if you are new to it we will guide you through getting set up.

Question 3

What kinds of businesses do you work with?

Accepted Answer

Marketing agencies and GoHighLevel agencies, SaaS and startup teams, coaches and consultants, and local service and e-commerce businesses. The monthly plans suit agencies with client work to deliver; the project work suits anyone running on GoHighLevel.

Question 4

What are your working hours?

Accepted Answer

We run UK, US and Australian hours from office, so there is cover across all three timezones — 09:00 to 17:00 Monday to Friday and 10:00 to 18:00 on Saturday, local to each region. The live clocks on the homepage show which regions are on right now. You can reach us any time on info@whitelabelyourcrm.com or +44 7723 744299 and we will reply within one business day.

Question 5

Will you sign an NDA?

Accepted Answer

Yes. We take client confidentiality seriously and are happy to sign a non-disclosure agreement before any work begins.

Question 6

Who owns the accounts and the work you build?

Accepted Answer

You do. The accounts, the data inside them, and everything we build — sites, funnels, automations, creative and code — belong to you. Nothing is held back if the engagement ends.

Question 7

What can you build inside GoHighLevel?

Accepted Answer

Workflow automation, funnels and websites, CRM and pipeline structure, forms, surveys and chat widgets, email and SMS campaigns, white-label client onboarding, custom snapshots, and supporting design assets including Canva work and PDFs.

Question 8

Can you build automations specific to my business?

Accepted Answer

Yes. Custom automation is core to what we do — appointment reminders, lead nurture, pipeline triggers, internal notifications, and multi-step sequences built around your process rather than a template.

Question 9

Do you handle white-label client onboarding for agencies?

Accepted Answer

Yes. We onboard your clients under your brand — sub-account creation, snapshot deployment, and per-client configuration. It is not part of the monthly plans, which staff website, social, creative, SEO and development work; onboarding is scoped per project, or included in a Partner engagement.

Question 10

Can you build GoHighLevel snapshots for my agency?

Accepted Answer

Yes. We build custom snapshots tailored to your niche or business model, so each new client can be onboarded from a proven starting point instead of from scratch.

Question 11

Can you fix a GoHighLevel account someone else set up?

Accepted Answer

Yes, and it is a common request. We audit the existing account, identify what is broken or misconfigured, and rebuild the parts that need rebuilding — broken automations, tangled pipelines, duplicate contacts, or funnels that no longer convert.

Question 12

Which third-party tools do you integrate?

Accepted Answer

Zapier, Stripe, Calendly, Twilio, Mailgun, Facebook Ads, Google Ads, and others. We also take on custom API work where an off-the-shelf connection does not exist.

Question 13

Do you work with GoHighLevel SaaS mode?

Accepted Answer

Yes. We help agencies configure and run SaaS mode, including sub-account provisioning, plan configuration, and white-label portal setup.

Question 14

Can you migrate our data from another CRM?

Accepted Answer

Yes. We migrate contacts, pipelines, and campaign data into GoHighLevel from other CRM and marketing platforms.

Question 15

How is your pricing structured?

Accepted Answer

Monthly plans for continuous work, and fixed quotes for defined projects. The plans are a ladder: each one is the previous plan plus one more specialist, starting at $750 a month for a website specialist and running to $1,500 a month with custom coders on the team. Above that, Partner puts the whole team — developers, VAs, video and design — on a scope we build with you, priced against the work.

Question 16

What are the plans, in order?

Accepted Answer

Site at $750 is one website specialist. Presence at $950 adds a social media marketer. Studio at $1,100 adds a graphic designer. Motion at $1,250 adds a video creator. Reach at $1,400 adds an SEO specialist. Forge at $1,500 adds custom coders. Partner is the whole team on a scoped engagement. Each step includes everything in the step before it.

Question 17

Which plan should I start on?

Accepted Answer

Start at the step that covers the work you already have, not the one you might grow into. Moving up takes effect at the start of your next billing cycle, so there is no advantage to buying capacity early. If you are unsure, describe the month you actually have on the discovery call and we will say which step fits.

Question 18

What does eight hours a day mean in practice?

Accepted Answer

It is a dedicated resource on your account rather than a pooled allocation, worked within our standard hours — Monday to Friday 9:00 to 17:00 and Saturday 10:00 to 18:00, UK time. If you need overlap with a specific timezone or working pattern, raise it on the call before you commit.

Question 19

What does “up to 5 clients” mean?

Accepted Answer

From Presence upward the social, creative and SEO work covers up to five of your clients at a time. The website work is not capped that way. If you need more than five, tell us the number on the call and we will price it.

Question 20

Can I take a later plan without the ones below it?

Accepted Answer

The published plans are cumulative by design — each one includes everything before it, which is what keeps them this price. If you want a different combination, say so on the call and we will scope it rather than sell you a step you do not need.

Question 21

Do the plans cover CRM and automation work?

Accepted Answer

No. The plans staff website, social, creative, SEO and development work. GoHighLevel CRM buildout, workflow automation, white-label client onboarding and integrations are quoted per project, or covered inside a Partner engagement.

Question 22

What is included in the time?

Accepted Answer

The time is yours to direct within the scope of your plan. On Site that means builds, edits, fixes and custom styling. On the steps above it, that plus whatever the added specialists cover — posting, design, video, SEO or custom code. We agree what the time goes on before the work starts.

Question 23

Does unused time roll over?

Accepted Answer

No. Each billing cycle starts fresh.

Question 24

Can I change or pause my plan later?

Accepted Answer

Yes. You can move up, move down, or pause at any time, and the change takes effect at the start of your next billing cycle.

Question 25

Is there a contract?

Accepted Answer

No long-term contract. All plans are month to month, and you can cancel with 7 days' written notice before your next billing date. There are no cancellation fees.

Question 26

Do you offer a free trial or money-back guarantee?

Accepted Answer

We offer 50% off your first project so you can see the quality at minimal risk rather than on trust. If a deliverable is not right, tell us within 7 days and we will revise it. Refunds on project work are reviewed case by case.

Question 27

How do I pay?

Accepted Answer

Bank transfer, PayPal, and secure online payment. A receipt is issued for every payment.

Question 28

What is your refund policy?

Accepted Answer

We do not refund partially used billing periods. If you are not satisfied with a deliverable, tell us within 7 days and we will revise it. Refunds on project work are reviewed case by case.

Question 29

How do we start?

Accepted Answer

Send an enquiry or book a discovery call. We will speak within one business day, agree the scope and the plan, take payment, and get the access we need. Work begins from there with regular updates.

Question 30

How soon can you start?

Accepted Answer

In most cases we begin within 24 to 48 hours of payment confirmation and receiving account access.

Question 31

How will we communicate?

Accepted Answer

Email, WhatsApp, and video calls, through a named point of contact who gives you regular updates rather than waiting to be chased.

Question 32

Do I get to approve work before it goes live?

Accepted Answer

Yes. Every major deliverable — funnels, automations, email campaigns, and system builds — is shared with you for review and approval before it is published.

Question 33

How many revisions are included?

Accepted Answer

Reasonable revisions are included with every deliverable. If a revision turns into a genuinely new requirement, it is quoted or drawn from your monthly hours, and we tell you before we start it.

Question 34

What access do you need?

Accepted Answer

Admin-level access to the sub-accounts we are working in. Agency-level access is needed for snapshot work, SaaS mode, and white-label configuration. We tell you exactly what we need and why before asking for anything.

Question 35

How is our account data handled?

Accepted Answer

Credentials are stored securely, access is limited to the team members working on your account, and your data is never shared with third parties. We will sign an NDA on request.

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